How Can Warranty Feedback Improve Product Quality and Customer Satisfaction?

Ever wonder how companies use warranty feedback to make better products? It’s like a secret weapon for businesses. By looking at what goes wrong with their products, they can figure out how to make them better. This helps keep customers happy and saves money in the long run. Let’s dive into how this works and why it matters for both companies and customers.

The Power of Warranty Feedback

Warranty feedback is a goldmine of information for companies. When customers report problems with products, it gives businesses a clear picture of what’s going wrong. This isn’t just about fixing one-off issues. It’s about spotting patterns that can lead to big improvements.
For example, if lots of customers are reporting the same problem, it might mean there’s a flaw in the design or manufacturing process. By fixing this, companies can stop the problem from happening again. This not only makes current customers happier but also helps win over new ones.

Turning Complaints into Improvements

When a company gets warranty feedback, they don’t just file it away. They use it to make real changes. Here’s how:

  • Collect the data: Every time a customer makes a warranty claim, it’s recorded.
  • Analyze the patterns: Companies look for common issues across many claims.
  • Find the root cause: They dig deep to understand why the problem is happening.
  • Make changes: This could mean tweaking the design, changing suppliers, or updating the manufacturing process.
  • Test and monitor: After making changes, they keep a close eye on new products to make sure the fix worked.

This process helps companies catch problems early. It’s much cheaper to fix issues before thousands of products are made and sold.

Improving Customer Satisfaction

Happy customers are the backbone of any successful business. When companies use warranty feedback to improve their products, it shows customers they’re listening. This can turn a bad experience into a good one.

For instance, if a customer has a problem with a product but the company quickly fixes it and makes sure it doesn’t happen again, that customer is likely to stick around. They might even tell their friends about the great service they got.

Saving Money in the Long Run

At first glance, warranties might seem like they cost companies money. But when used right, they can actually save a lot of cash. Here’s how:

  • Fewer returns: By fixing common problems, there are fewer faulty products to deal with.
  • Lower repair costs: When products are made better, they break down less often.
  • Better reputation: Happy customers mean more sales and less money spent on marketing.

Challenges in Using Warranty Feedback

While warranty feedback is super helpful, it’s not always easy to use. Some common challenges include:

  • Too much data: Companies can get overwhelmed with information.
  • Unclear feedback: Sometimes customers don’t explain problems clearly.
  • Slow responses: It takes time to analyze data and make changes.

To overcome these challenges, companies need good systems for handling warranty claims and analyzing data. They also need to train their staff to ask the right questions when customers report problems.

The Future of Warranty Feedback

As technology gets better, so does the way companies use warranty feedback. Some cool new trends include:

  • Using AI to spot patterns in warranty claims faster
  • Connecting products to the internet to catch problems before they get big
  • Making it easier for customers to report issues through apps or websites

These changes mean companies can fix problems even faster, making products better and keeping customers happier.

In the end, warranty feedback is a win-win. Companies get to make better products, and customers get stuff that works well. It’s all about listening to what customers say and using that info to make things better. So next time you make a warranty claim, remember: you’re not just getting your product fixed, you’re helping make future products better for everyone.

Turning Data into Action

When companies collect all this warranty information, they don’t just let it sit around. They put it to work! This data helps them spot trends and fix problems before they get bigger. It’s like having a crystal ball that shows what might go wrong with products in the future.

One of the coolest things about using warranty data is how it can help make products better right away. For example, if a lot of customers are reporting the same issue, the company can quickly change how they make that part. This means fewer problems for future buyers and happier customers overall.

But it’s not just about fixing things that are already broken. Smart companies use this information to dream up new and improved products. They look at what customers like and don’t like, and use that to create stuff people will love even more.

Making Customers Feel Heard

Using warranty feedback is also a great way to show customers that their opinions matter. When a company takes the time to listen and make changes based on what customers say, it builds trust. People are more likely to stick with a brand that cares about their experience.

This kind of listening can turn a bad situation into a good one. Maybe a customer had a problem with a product, but if the company fixes it quickly and makes sure it doesn’t happen again, that customer might become a big fan. They might even tell their friends about how great the company is.

Saving Money and Time

You might think that dealing with warranties costs companies a lot of money. But when done right, it can actually save cash in the long run. Here’s how:

  • Fewer returns mean less money spent on fixing or replacing products.
  • When products are made better from the start, there are fewer repairs needed.
  • Happy customers are more likely to buy from the company again, which means more sales without spending extra on advertising.

Challenges and Solutions

Of course, using warranty feedback isn’t always easy. Companies face some tricky problems:

Sometimes there’s just too much information to handle. It can be hard to figure out what’s important and what’s not. That’s why many companies use special computer programs to help sort through all the data.

Another issue is that customers don’t always explain problems clearly. To fix this, companies train their staff to ask the right questions when talking to customers. This helps them get the information they need to solve problems.

It can also take a while to make changes based on warranty feedback. Companies have to be careful not to rush and make mistakes. But they also need to move fast enough to keep customers happy. It’s a tricky balance!

Looking to the Future

As technology gets better, so does the way companies use warranty feedback. Some exciting new things are happening:

  • Computers are getting smarter at finding patterns in warranty claims. This helps companies spot problems even faster.
  • Some products can now connect to the internet and tell the company if something’s wrong before it breaks completely.
  • It’s getting easier for customers to report problems using apps or websites. This means companies can get information faster and fix issues more quickly.

These changes are making it possible for companies to fix problems before customers even notice them. It’s like having a product that takes care of itself!

In the end, using warranty feedback is all about making things better for everyone. Companies get to make products that work well, and customers get stuff they can rely on. It’s a win-win situation that shows how important it is to listen to what customers have to say.

So next time you fill out a warranty card or make a claim, remember that you’re not just getting your product fixed. You’re helping make future products better for everyone. That’s pretty cool when you think about it!

The Power of Customer Feedback

When companies listen to their customers, amazing things happen. Customer feedback is like a treasure chest of ideas and insights. It helps businesses figure out what’s working well and what needs to be fixed. Let’s look at how smart companies use this feedback to make their products and services even better.

Learning from Every Comment

Each time a customer shares their thoughts, it’s a chance for the company to learn something new. Maybe someone found a product hard to use, or they loved a certain feature. All of this information is super helpful. Companies can use it to make their stuff easier to use or to add more of what people like.

For example, if lots of customers say a product is too complicated, the company might make the instructions clearer or simplify the design. Or if people keep saying they wish a product could do something extra, the company might add that feature in the next version.

Fixing Problems Before They Get Big

One of the best things about listening to customers is that it helps companies catch problems early. If a few people mention the same issue, it might be a sign that something needs to be fixed right away. This way, the company can solve the problem before it affects more customers.

It’s like having an early warning system. Instead of waiting for lots of complaints, companies can act fast and make things right. This not only keeps customers happy but also saves the company time and money in the long run.

Making Products That People Love

When companies really pay attention to what customers say, they can create products that people absolutely love. They learn what features are most important to customers and what things people don’t care about as much. This helps them focus on making products that fit exactly what customers want and need.

It’s not just about fixing problems – it’s about creating stuff that makes people’s lives better or easier. When a company gets this right, customers get excited about their products and tell their friends about them.

Building Trust and Loyalty

When customers see that a company listens to them and makes changes based on their feedback, it builds trust. People feel valued and respected. This can turn a one-time buyer into a loyal customer who keeps coming back.

Think about it – if you told a company about a problem and they fixed it quickly, wouldn’t you feel good about that company? You’d probably want to buy from them again. That’s how listening to customers helps build strong relationships.

Saving Money and Time

You might think that dealing with all this customer feedback would cost a lot of money. But actually, it can save companies money in the long run. Here’s how:

  • When companies fix problems quickly, they don’t have to deal with as many returns or complaints later.
  • By making products that people really want, companies don’t waste money on features that no one cares about.
  • Happy customers often become repeat customers, which means the company doesn’t have to spend as much on advertising to find new customers.

Challenges and Solutions

Of course, using customer feedback isn’t always easy. Sometimes there’s just too much information to handle. That’s why many companies use special computer programs to help sort through all the data and find the most important things to work on.

Another tricky part is that customers don’t always explain problems clearly. To fix this, companies train their staff to ask the right questions when talking to customers. This helps them get the information they need to solve problems.

It can also take a while to make changes based on customer feedback. Companies have to be careful not to rush and make mistakes. But they also need to move fast enough to keep customers happy. Finding the right balance is key.

Looking to the Future

As technology gets better, so does the way companies use customer feedback. Some exciting new things are happening:

  • Computers are getting better at finding patterns in what customers say. This helps companies spot trends faster.
  • Some products can now connect to the internet and tell the company if something’s wrong before it breaks completely.
  • It’s getting easier for customers to share their thoughts using apps or websites. This means companies can get information faster and fix issues more quickly.

These changes are making it possible for companies to solve problems before customers even notice them. It’s like having a product that takes care of itself!

Next Steps

At OnPoint Warranty, we understand the incredible value of customer feedback. We’ve seen firsthand how it can transform businesses and create amazing products. Our team has over 65 years of combined experience in managing warranties and improving customer service. We use advanced technology to gather and analyze feedback, helping manufacturers make their products better and keep customers happy.

We believe that every piece of feedback is a chance to make things better. That’s why we offer a range of services to help manufacturers listen to their customers and act on what they hear. From handling warranty claims to providing insights for product improvements, we’re here to help businesses build strong relationships with their customers.

Want to learn more about how we can help your company turn customer feedback into success? Get in touch with us today. Let’s work together to create products and experiences that your customers will love.

 

Austin Smith

Austin Smith has worked in and around the warranty industry for over 4 years. With a passion for enhancing customer experiences and driving business growth, Austin has honed his expertise in warranty management

Are Home Warranties Worth It? A Homeowner’s Guide to Home Warranty Coverage

Author: Jim Mullery, President of Old Republic Home Protection

For 78% of Americans, homeownership is still the American dream. Homebuyers spend months searching for the perfect house and many even drain their emergency fund to come up with a downpayment. A house is still the greatest financial investment most people will make in their lifetime, so it’s important to protect your investment—and your savings—with a home warranty.

Should I Buy a Home Warranty?

More than half of U.S. homeowners live paycheck to paycheck and the last thing they should worry about are costly repairs and replacements of their home systems and appliances. According to Bankrate.com, 56% of American households have less than $1,000 in savings for emergencies.

A home warranty gives you protection from unplanned and costly failures, with the potential to save you thousands of dollars when covered systems or appliances fail.

Can you comfortably afford to replace your HVAC or electrical systems? If not, then the right home warranty can provide the budget protection you need.

How Do Home Warranties Work?

When a covered home system or appliance breaks down due to normal wear and use, simply contact the home warranty company, pay the trade call fee (TCF), and a service provider will come to your home to diagnose and repair the problem.

Is a Home Warranty Different from Homeowners Insurance?

Homeowners insurance is an essential part of responsible homeownership. Your homeowners insurance may protect your home from catastrophes like fires, falling trees, or flooding. However, it won’t replace a worn-out water heater or repair leaky plumbing. That’s why home warranty coverage is so valuable—it offers unique protection for items not covered under typical homeowner’s insurance policies.

Homeowners Insurance Vs. Home Warranty

Would you dream of skipping homeowners insurance just to save money on your premium payments? Of course not. It’s far too risky. Skipping home warranty coverage can be just as risky!

Did you know that less than 6% of homeowners file a claim against their homeowners insurance policy each year? However, 81% of homeowners face unexpected home repairs just in their first year of ownership! While homeowners insurance offers invaluable coverage against major catastrophes, home warranties provide peace of mind and budget protection for items homeowners rely on day-to-day.

What Role Does the NHSCA Have?

The National Home Service Contract Association is the home warranty industry association. It provides stability and assurance that member organizations are operating at high standards and are held accountable. Member companies spent over $1.7 billion in claim payments in 2023 and continue to serve millions of homeowners each month.

Home warranties are definitely a wise investment offering budget protection and safeguard against inflation.

NHSCA To Host National Home Warranty Conference

The National Home Service Contract Association (NHSCA) announced today that it will convene its second annual symposium on June 6th – 8th with the theme of “getting your business back on track”.

After three years of COVID, the industry has encountered labor shortages, supply change disruption and evolving consumer demand. This year’s symposium will be held at Grand America Hotel in Salt Lake City, Utah. 

Featured speakers will include executives from NHSCA member companies as well as industry experts in building, real estate, technology and of the broader home services industry.

Following up on last year’s inaugural conference, the association has seen a growing demand for its event.  Members and attendees appreciated the single-track conference and the ability to interact with company CEO’s and other key players in the industry.  If you work in the home services industry this is an important conference to attend.  To register for the event please visit homewarrantyconference.com.

Some of the topics for this year will focus on real estate trends, labor issues, new mandated HVAC regulations and other topics important to stakeholders in the industry.

At this conference the NHSCA will convene the leading providers, suppliers, technology firms and affiliates in the home services industry. The goal is to create synergies between these organizations to serve the needs and demands of homeowners to maintain safe and healthy homes.

Homes have become increasingly reliant upon technology and systems that homeowners can no longer maintain or support on their own. “Timely and efficient expert services to keep homes operating efficiently are in demand,” noted NHSCA President Andy Hand, SVP of First American Home Warranty. “Smart systems, monitored equipment, along with WIFI enabled systems and appliances require additional expertise. The needs of these home system and appliances exceed the ability of the average homeowner to service or repair them. Our industry must meet that need and even exceed it by employing the latest technologies to diagnose and repair these critical systems. Hand’s comments reflected the major theme of the conference to partner with technology firms to focus on trends, connected homes and the overall customer “home experience.” 

There will be a welcome reception on Tuesday June 6th and the main conference on June 7th and 8th.  The association is providing an early bird registration of just $695 which will be available until May 1, 2023.  After that registration will be $895. Special rates are available at the Grand American Hotel. Additionally, there is space in the vendor expo for those servicing the industry and a limited number of sponsorship opportunities still remain.

The association welcomes all attendees and looks forward to the gathering in Salt Lake City.

About the NHSCA
The National Home Service Contract Association (NHSCA) is a non-profit 501(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. For more great industry and consumer information, visit https://homeservicecontract.org.

NHSCA Hosts First National Home Warranty Conference

June 9-10 marked the first ever convocation of the most significant leaders and
stakeholders in the home warranty industry in Santa Fe, New Mexico.

The home warranty industry convened the leading providers, suppliers, technology firms
and affiliates in the home services industries in Santa Fe this past month. The goal was
to create a new synergy to better serve the needs and demands of homeowners to
maintain functional, safe and healthy homes.

Homes have become increasingly reliant upon technology and systems that consumers
and their families can no longer maintain or support. “Timely and efficient expert
services to keep homes operating efficiently are in huge demand,” noted NHSCA
President Andy Hand and SVP of First American Home Warranty. “Smart systems,
computer driven and internet monitored HVAC systems along with WIFI enabled
appliances from refrigerators and ranges to door openers require expertise and
monitoring. Most of the needs exceed the ability of the average homeowner to service
or repair them. Our industry has to meet that need and even exceed it by employing the
latest technologies to diagnose, prevent and repair them. Timely and effective remote
repair is an emerging development to meet homeowner’s needs.” Hand’s comments
reflected the major theme of the conference to partner with technology firms to focus on
trends, connected homes and the overall customer “home experience.”

Ken Gear, CEO of Leading Builders of America provided the keynote on the future of
new home construction and trends. John Gallante, CEO of AE Ventures outlined the
service and support need for a “connected home”. David Roybal of Keller Williams
provided provocative and insightful commentary on what REALTORS® are looking for in
home service fulfillment.

This event marked the first convocation of the NHSCA’s expanded membership and
recognition of the NHSCA accreditation program. “Accreditation by the NHSCA is a big
deal in the home warranty space,” observed Jim Mullery, NHSCA Secretary/Treasurer
and President of Old Republic Home Protection. “The industry and regulators have
embraced it as a new step toward better standards and consumer protection.
Membership in the NHSCA is the first step toward industry responsibility to the public,
while accreditation represents accomplishment and commitment.”

NHSCA Affiliate members such as Home X, Encompass, National Service Alliance,
Vivint, Reliable Parts, Ironwood Warranty Group, Service Experts and others made
major contributions toward the two-day conference which followed the annual NHSCA
membership meeting. Jacqui Adams Crockett, NHSCA Vice-President and VP at 2-10
Home Buyers Warranty emphasized that “This conference was designed to hear from
our contractors, partner with them to make home service contracts easier to utilize,
assist with the current labor shortage, and overall, to be more customer centric.”
“The NHSCA welcomes new members and saw great interest in others joining the
organization,” observed NHSCA founder and counsel Art Chartrand. “It is a great
opportunity for the NHSCA to broaden our membership to bring additional voices in the
industry to the conversation. We were thrilled to have major cooperation and support
from the former Service Contract Industry Council (SCIC) which represents the
automobile and retail goods sectors as some of our legislative issues overlap.”
Chartrand concluded that “Pierce Haley of Boston’s Serlin Haley as our new Executive
Director is well poised to lead this entire group into the future.”
Be sure to look for the NHSCA logo when choosing a home service contract (warranty)
provider. See www.EZPZhome.org for a list of member companies.

About the NHSCA
The National Home Service Contract Association (NHSCA) is a non-profit 50(c) (6)
industry trade organization of member companies serving home service contract
providers and consumer interests throughout the United States. For more great
industry and consumer information, visit https://homeservicecontract.org.

NHSCA Takes Lead in Home Warranty Industry

Olathe, KS, July 14, 2021
In addition to electing new officers and appointing a new Executive, [See RELATED RELEASE ON NHSCA NEW LEADERSHIP] The National Home Service Contract Association (NHSCA) made several historic decisions at its national meeting in Boothbay Harbor, Maine last month which positively impact the future of the home warranty industry.

The NHSCA voted to restructure its general membership to include new and lesser-known companies, including start-ups. “The concept is to foster newer companies to run their business among the leaders in the industry and to mentor them. While we all are competitors, serving our customers comes first,” noted newly elected NHSCA President Andy Hand of First American Home Warranty of Santa Rosa, California.

A new class of industry stakeholders in hardware, software, appliances, supply chains and technology was formally adopted. “NHSCA Affiliate Members” were established and currently led by Randy Whitehead of National Service Alliance (NSA). “This is exciting for all of us. We are bringing together the best in this industry to propel it forward. Providers benefit along with the new affiliates, but the real winners are consumers,” boasted Whitehead. “Education and growth including a possible National Symposium on Home Warranty are a start. Homeowners need what we can deliver.”

Hand added “We are truly encouraged about our new NHSCA Affiliates. These companies are key stakeholders in our industry and bring more innovation and technology to enhance the total customer experience.”

Jacqui Crockett, re-elected NHSCA Vice President led a forward thinking and innovative planning session with the new NHSCA Affiliates the day after the Board acted. “The founding leaders of the NHSCA left us a great legacy on which to build a future that looks different than it did even just 10 years ago. Builders, Realtors, contractors and most importantly homeowners need us to disrupt the way we’ve always done things to better serve their needs in this constantly changing market. From consumer expectations around their service experience, to increasingly rigorous federal and state safety standards for home systems, to the highly tech-enabled appliances in today’s homes, business as usual will not suffice. It’s time to change and we believe this expanding and diverse NHSCA is the group to make that happen.”

Michael Werner, Founder and CEO of HomeX (www.HomeX.com) and one of the new NHSCA Affiliates said “Werner Ladder, my family’s business, put ladders in most homes across America.  Home warranties are equally important, and every home should also have one, given the complexities and challenges of maintaining today’s home systems and appliances.

The NHSCA also adopted updated standards for data collection to better track industry trends and growth. Gwen Gallagher, President of Old Republic Home Protection has been a leader among leaders in the industry for decades. “Just being a big name on television does not prove your value to consumers. The responsible members of our industry are doing the hard work to protect consumers and advance the home warranty industry. Good data collection and NHSCA Accreditation are important in this effort. We are asking consumers, REALTORS and regulators to embrace us in this process.”

About the NHSCA

The National Home Service Contract Association (NHSCA) is a non-profit 501(c)(6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States.  For more great industry and consumer information, visit http://homeservicecontract.org.

For more information contact Joy L Moore, NHSCA Operations Manager Email: [email protected] or call 913-871-5600.

NHSCA Announces New Leadership

Olathe, KS, July 1, 2021

The National Home Service Contract Association (NHSCA) made several historic and pivotal decisions which will positively impact the future of the home warranty industry at its national meeting in Boothbay Harbor, Maine. (SEE RELATED RELEASE: “NHSCA Assumes Top Role in Home Warranty Industry.”]

Andy Hand of First American Home Warranty of Santa Rosa, California was elected President; Jacqui Crockett of 2-10 Home Buyers Warranty of Aurora, Colorado elected Vice-President; and Jim Mullery of Old Republic Home Protection of San Ramon, California was elected Secretary/Treasurer.

The meeting resulted in the hiring Pierce Haley of the national firm of Serlin Haley as the NHSCA Executive Vice President and General Counsel as a transition from Art Chartrand, Chartrand Legal Management, Inc.  (CLM, Inc) who formed and led the organization since its inception. “It’s been very rewarding to work with so many fine people in the NHSCA. The home services industry is on the right trajectory. Consumers need the services the members deliver,” said Chartrand. Chartrand will remain Of Counsel to the NHSCA for two years while he focuses on his family’s charitable foundation and the building of the “The Giving Gallery” to serve the Kansas City area. Joy Moore of CLM will remain to handle the management transition to Serlin Haley over the next two years to ensure a smooth transfer.

Hand and Crockett both outlined a promising future for the NHSCA that includes accreditation and high standards for member companies. “Chartrand will be missed, but we have bright and new talent ready to lead.  Companies that choose to operate outside state regulation need to be helped and work with the NHSCA toward a better experience” observed Hand.  “Customer centric innovation, technology, and service are the roadway of the future. We invite home warranty companies of all types join us in this journey,” added Crockett.

Be sure to look for the NHSCA logo when choosing a home service contract (warranty) provider.  See www.homeservicecontract.org for a list of member companies.

About the NHSCA

The National Home Service Contract Association (NHSCA) is a non-profit 50(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States.  For more great industry and consumer information, visit http://homeservicecontract.org.

 

For more information contact Joy L Moore, NHSCA Operations Manager Email: [email protected] or call 913-871-5600.

NHSCA Announces National Meeting and New Officers

Lenexa, KS, Feb. 10, 2021

Christopher Wasson, NHSCA President departed his position with Old Republic Home Protection in late 2020 resulting in a transition of top NHSCA leadership.  A new slate of officers was unanimously voted in. Rodney Martin, Chief Executive Officer of America’s Preferred Home Warranty of Jackson, Michigan moved up to President and Jacqui Crocket VP of Business, Digital Transformation at 2-10 Home Buyers Warranty of Denver, Colorado assumed the Vice President slot. Any Hand, SVP Marketing and Strategy with First American Home Protection of San Ramon was elected Secretary/Treasurer.

Wasson’s departure was unexpected, however, “We are prepared for this with our officers serving two-year terms. We always have new officers ready and up to speed to take over,” said Art Chartrand the association Executive VP and General Counsel. “We fully expect Wasson to reappear in the home warranty provider ranks and possibly serve again in the near future.”

 

The NHSCA also took a bold move and determined to hold its 2021 annual board meeting in-person this summer. As was universally the case, the 2020 June meeting was relegated to a Zoom meeting. “We realize some government restrictions could yet alter our plans, but after polling the members, we found most ready, willing and able to attend” reported Joy Moore, NHSCA Operations Manager. Moore added that the meeting locale played a role noting that Boothbay Harbor Maine is a spacious and safe environment, and the hotel is well prepared as the country moves into a post Covid world.

 

In Boothbay, NHSCA will be dealing with its recent growth of membership and planning for a National Symposium on Home Warranty. “A new membership structure is being contemplated with a smaller and more efficient board size. We are trying to manage our growth while building a larger tent for all stakeholders in the home service contract industry to participate. An affiliate membership for our industry partners, many of whom currently serve on our Advisory Council, is on the table,” reported Martin as the NHSCA President. “As we move into a new normal of operations, we have been discussing and planning for the future for our industry to better serve the consuming public. It’s all a good thing,” added Martin.

 

Be sure to look for the NHSCA logo when choosing a home service contract (warranty) provider.  See www.homeservicecontract.org for a list of member companies.

 

About the NHSCA

The National Home Service Contract Association (NHSCA) is a non-profit 50(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States.  For more great industry and consumer information, visit https://homeservicecontract.org.

 

For more information contact Joy L Moore, NHSCA Operations Manager Email: [email protected] or call 913-871-5600.

Values and Benefits of NHSCA to Home Warranty Buyers

Mr. Arthur Chartrand, Exec. Director and Counsel at NHSCA, the National Home Service Contract Association, discusses with HomeWarrantyReviews.com the home warranty industry and how it has risen to the challenges of COVID-19. Learn how homeowners should take NHSCA membership into consideration when shortlisting a home warranty company.

Read the Complete article on HomeWarrantyReviews.com

NHSCA Announces Accreditation Program for Home Service Contract Providers

Sept, 2019 – Lorna Mello, President of the NHSCA announced this month “The NHSCA is taking a major leap forward with its accreditation program.  Regulators and Legislators have asked the NHSCA to develop a formal program of compliance and standards within the home warranty industry, and we responded.”  On September 5, the NHSCA Board of Directors adopted the program for implementation immediately.

“The new NHSCA accreditation essentially becomes the “good housekeeping” seal of approval for serious and responsible home warranty providers” reports Richard Adams, NHSCA Vice-President and principal of National Home Guaranteed of Utah. Adams added “My company has already been through the process and among the first to be accredited. I am proud of that.”

Art Chartrand, Executive Director and Counsel for the NHSCA reports the program is designed to benefit not only providers, but also to assure the consuming public and regulators as well.  “The home service contract industry is regulated in every state by various agencies, but they cannot do all the review and monitoring. They have to rely upon the legitimate industry to help police itself.”   Chartrand says the program is a positive thing and even the best of companies will benefit from a top to bottom review of laws, regulations, contracts and compliance.

“The award of the NHSCA accreditation logo demonstrates to consumers and the industry our membership’s commitment to proper regulation and compliance” says John Walsh, General Counsel for NHSCA member Cross Country Home Services, Inc. based in Florida.  Walsh, also the NHSCA Treasurer/Secretary added “NHSCA membership is what REALTORs look for when recommending a home warranty provider. This program is just another step forward to assure regulators and consumers we take our responsibility seriously to meet their expectations.”

Current NHSCA member companies have until May 1, 2020 to complete the audit and receive accreditation. The first phase of accreditation is voluntary and good for five years. For new applicants to the NHSCA,  the audit and accreditation will become mandatory including an on-site stand down review of operations.

About the NHSCA

The National Home Service Contract Association (NHSCA) is a non-profit 501(c)(6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. For more great industry and consumer information, visit https://homeservicecontract.org.

#19-17

Home Care Made EZPZ

Homes need constant care and home service contract makes budgeting “EZPZ.” by: Arthur J. Chartrand*

Buying a home can be a challenging process but selecting a home service contract shouldn’t be. Thankfully the National Home Service Contract Association (NHSCA) has made the process easy. As a matter of fact, they have made it “EZPZ” for you. (Easy Peasy, if you are not into the acronym thing.)

Homebuyers need only look for the NHSCA logo which is granted to member companies that agree to adhere to sound and ethical business practices. No company can buy an NHSCA logo¾they have to earn it. Companies are vetted by peer review which means that even their toughest competitors have to approve of them. Onsite office audits and visits to member offices by NHSCA counsel are common. Adhering to a code of ethics, compliance with all state laws and regulations and fair advertising practices are just a few of the requirements.

We tend to trust when an electrical appliance is “UL certified” or a household product gets the “Good Housekeeping Seal of Approval.” The NHSCA is the seal of approval for the home service contract industry (often referred to in real estate circles as a “home warranty”).

Media often cover stories about consumers being ripped off by an unscrupulous financial adviser, home contractor or auto mechanic.  Is everyone in these professions bad?  Clearly not. The consumer simply lacks a knowledgeable reference or takes the wrong approach. Asking for input from a trusted neighbor or a real estate agent is also a good idea. Caution should be utilized when using online sources where marketing and advertising dollars can impact ratings.

The same goes for Google searches. Trusting a company just because they pop up as the number one ad sponsor does not mean they are the best choice.  Unfortunately, some companies spend millions of dollars on meta data and search engine optimization rather than focusing on good service.  If you research Google to a greater degree you will note government sanctions against home warranty companies with names like “select,” “secure” or “choice” in them.  Educate yourself and read the full story.

The NHSCA represents the highest standard in home service contract protection and works to promote the same throughout the industry. There are a few very good companies who are not yet members of the NHSCA. Accordingly, the NHSCA is constantly reviewing companies and targeting the finest, legitimate and responsible companies for membership.

The NHSCA takes fraud seriously. It continually monitors the industry and works cooperatively with government officials as well as consumers in a robust effort to combat fraud.  To see its most recent effort simply visit www.homeservicecontract.org  Marginal providers just won’t come near the NHSCA.

NHSCA members serve nearly five million households and pay out nearly two billion dollars in service claims every year. If a consumer ever has an issue with a service by an NHSCA member, the NHSCA website provides an avenue of communication direct to the top of its member companies.

So look for the NHSCA logo when picking a home warranty company. Or just think  “EZPZ.” In fact, if you forget NHSCA or www.homeservicecontract.org, just remember “EZPZ.” Go to EZPZhome.organd you will find the most qualified and reliable providers in the industry. If that isn’t easy enough, visit EZPZhome.org.  How EZ is that?

The NHSCA is an IRS registered 501 (c)(6) trade group of highly selected and premier providers of home service (warranty) contracts. The NHSCA is based in the heart of Americaat 10000 Marshal Drive, Lenexa, KS 66215 with members serving consumers throughout the United States.

For more information or an interview, contact:
Joy L Moore, Chief of Staff NHSCA
10000 Marshal Drive
Lenexa, KS 66215
Ph: 913.871.5600 FAX: Use Email
[email protected]

* Arthur J. Chartrand is an attorney, consumer rights advocate, former national radio talk show host and counsel to the National Home Service Contract Association

Email him at: [email protected]