Olathe, KS, July 14, 2021
In addition to electing new officers and appointing a new Executive, [See RELATED RELEASE ON NHSCA NEW LEADERSHIP] The National Home Service Contract Association (NHSCA) made several historic decisions at its national meeting in Boothbay Harbor, Maine last month which positively impact the future of the home warranty industry.
The NHSCA voted to restructure its general membership to include new and lesser-known companies, including start-ups. “The concept is to foster newer companies to run their business among the leaders in the industry and to mentor them. While we all are competitors, serving our customers comes first,” noted newly elected NHSCA President Andy Hand of First American Home Warranty of Santa Rosa, California.
A new class of industry stakeholders in hardware, software, appliances, supply chains and technology was formally adopted. “NHSCA Affiliate Members” were established and currently led by Randy Whitehead of National Service Alliance (NSA). “This is exciting for all of us. We are bringing together the best in this industry to propel it forward. Providers benefit along with the new affiliates, but the real winners are consumers,” boasted Whitehead. “Education and growth including a possible National Symposium on Home Warranty are a start. Homeowners need what we can deliver.”
Hand added “We are truly encouraged about our new NHSCA Affiliates. These companies are key stakeholders in our industry and bring more innovation and technology to enhance the total customer experience.”
Jacqui Crockett, re-elected NHSCA Vice President led a forward thinking and innovative planning session with the new NHSCA Affiliates the day after the Board acted. “The founding leaders of the NHSCA left us a great legacy on which to build a future that looks different than it did even just 10 years ago. Builders, Realtors, contractors and most importantly homeowners need us to disrupt the way we’ve always done things to better serve their needs in this constantly changing market. From consumer expectations around their service experience, to increasingly rigorous federal and state safety standards for home systems, to the highly tech-enabled appliances in today’s homes, business as usual will not suffice. It’s time to change and we believe this expanding and diverse NHSCA is the group to make that happen.”
Michael Werner, Founder and CEO of HomeX (www.HomeX.com) and one of the new NHSCA Affiliates said “Werner Ladder, my family’s business, put ladders in most homes across America. Home warranties are equally important, and every home should also have one, given the complexities and challenges of maintaining today’s home systems and appliances.
The NHSCA also adopted updated standards for data collection to better track industry trends and growth. Gwen Gallagher, President of Old Republic Home Protection has been a leader among leaders in the industry for decades. “Just being a big name on television does not prove your value to consumers. The responsible members of our industry are doing the hard work to protect consumers and advance the home warranty industry. Good data collection and NHSCA Accreditation are important in this effort. We are asking consumers, REALTORS and regulators to embrace us in this process.”
About the NHSCA
The National Home Service Contract Association (NHSCA) is a non-profit 501(c)(6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. For more great industry and consumer information, visit http://homeservicecontract.org.
For more information contact Joy L Moore, NHSCA Operations Manager Email: [email protected] or call 913-871-5600.
