September 18, 2019

NHSCA Announces Accreditation Program for Home Service Contract Providers

Sept, 2019 – Lorna Mello, President of the NHSCA announced this month “The NHSCA is taking a major leap forward with its accreditation program.  Regulators and Legislators have asked the NHSCA to develop a formal program of compliance and standards within the home warranty industry, and we responded.”  On September 5, the NHSCA Board of Directors adopted the program for implementation immediately.

“The new NHSCA accreditation essentially becomes the “good housekeeping” seal of approval for serious and responsible home warranty providers” reports Richard Adams, NHSCA Vice-President and principal of National Home Guaranteed of Utah. Adams added “My company has already been through the process and among the first to be accredited. I am proud of that.”

Art Chartrand, Executive Director and Counsel for the NHSCA reports the program is designed to benefit not only providers, but also to assure the consuming public and regulators as well.  “The home service contract industry is regulated in every state by various agencies, but they cannot do all the review and monitoring. They have to rely upon the legitimate industry to help police itself.”   Chartrand says the program is a positive thing and even the best of companies will benefit from a top to bottom review of laws, regulations, contracts and compliance.

“The award of the NHSCA accreditation logo demonstrates to consumers and the industry our membership’s commitment to proper regulation and compliance” says John Walsh, General Counsel for NHSCA member Cross Country Home Services, Inc. based in Florida.  Walsh, also the NHSCA Treasurer/Secretary added “NHSCA membership is what REALTORs look for when recommending a home warranty provider. This program is just another step forward to assure regulators and consumers we take our responsibility seriously to meet their expectations.”

Current NHSCA member companies have until May 1, 2020 to complete the audit and receive accreditation. The first phase of accreditation is voluntary and good for five years. For new applicants to the NHSCA,  the audit and accreditation will become mandatory including an on-site stand down review of operations.

About the NHSCA

The National Home Service Contract Association (NHSCA) is a non-profit 501(c)(6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. For more great industry and consumer information, visit