Sales of Home Warranties Soar as Industry Covers Billions of Dollars in Appliances & Systems

The National Home Service Contract Association also reports an increase in consumer knowledge, value & popularity of home service contracts

Lenexa, Kan. –  Sept., 2016  The National Home Service Contract Association (NHSCA), a non-profit 501(c) (6) industry trade organization comprised of member companies representing home service contract providers and consumer interests throughout the United States, announces today that its members sold more than 4 million home service contracts (often referred to as home warranties) in 2015, an 8-percent growth from 2014.

“The NHSCA is an advocate for the home service contract industry and works diligently to further educate consumers about the value that home service contracts deliver,” said Mike Bartosch, president of the NHSCA. “The wholesale value of these contracts easily exceeds $1 billion in savings to consumers annually.”

The home service contract industry provides service, repair or replacement of major household systems and appliances that fail due to normal wear and use. Contracts generally cover items such as dishwashers, ovens, cooktops, garbage disposals, microwave ovens and water heaters; electrical, plumbing and heating systems; as well as ventilation and air conditioning systems (HVAC).

“If a system or appliance stops working, contact your home service contract provider. If a home system or appliance is damaged by a falling tree, catches fire or is subject to vandalism, then contact your insurance agent,” said Bartosch. “Home service contracts and homeowners’ insurance policies are mutually exclusive products in all 50 states. NHSCA members are not insurers and do not sell an insurance product. Further, insurance products don’t cover service, repairs or replacement to home systems and appliances required as a result of normal wear and use.”

The majority of home service contracts are offered through real estate professionals to the sellers and buyers of homes during the resale process. However, direct sales to consumers now account for approximately one-third of all home service contract sales. As with the sale of any warranty contract, buyers should read and understand the coverage afforded, as well as the limitations to coverage. Buyers should not rely solely on others to explain the coverage, as coverage may be inaccurately represented, which can cause frustration later.

While national figures continue to grow, home service contract market penetration differs from state to state. Various sources cite that in California, where the industry began in 1971, more than 90 percent of all home sales include a home service contract.

“Clearly these most recent figures show that consumers trust our members to take care of appliances and systems in their homes,” said Arthur J. Chartrand, chief executive and counsel of the NHSCA. “The members of the NHSCA represent a collective commitment to education, service quality and coverage. These sales figures posted by our member companies prove that our educational efforts are working and consumers are listening. As a result, the industry is positioned for an even stronger finish in 2016.”

Formed in 2004, the NHSCA exists to conduct research and promote education, publications and other methods that improve consumers’ understanding of home service contracts. Its mission is also to distinguish the home service contract industry from insurance, retail warranty and extended warranty and the automobile dealer service business. It also informs members of changes in laws and practices as well as pending legislation that affects the home service contract market nationwide as well as sponsors meetings and educational programs.

In addition to the protecting consumers on the wear and use of a home’s core appliances and systems, many home service contract providers also offer optional items such as swimming pool or spa equipment and other free-standing appliances such as kitchen refrigerators or washers and dryers for an additional fee. Contract terms may be annual and renewable, but many are now offered on monthly terms.

“All parties in a real estate transaction benefit from a home service contract,” said Bartosch. “For real estate agents, the benefits of home service contracts include risk management after the close of the sale, the ability to focus on repeat or referral business, hassle-free home repairs for clients and increased customer satisfaction as both buyers and sellers view home service contracts as a benefit and value the protection they offer.”

Although the term “home warranty” has been used historically throughout the industry, the more correct term is “home service contract.” Home warranty is a descriptive term coined because the home service contract industry evolved by providing contracts purchased by home sellers for home buyers as a form of “warranty” to protect the new buyer should a mechanical problem develop during the first year of ownership.

“Working to improve the overall consumer interface and experience with our providers and local contractors has been a top priority of the NHSCA,” said Chartrand. “Home warranty is a generic term and should not be confused with a new home’s ‘builder warranty’ or ‘extended warranties’ for new consumer goods.”

The National Home Service Contract Association (NHSCA) is a non-profit 501(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. Members of the NHSCA are reputable, licensed home service contract providers in good standing, domiciled in various states across the nation. All members agree to adhere to a code of ethics, which promotes sound and ethical business practices. A current list of member firms are listed on the NHSCA website. For more information, please visit www.homeservicecontract.org or follow the NHSCA on Twitter @coveryourhome.

#05

 

 

 

 

 

 

 

 

Bartosch Elected President of NHSCA

Mike Bartosch Elected President of National Home Service Contract Association

Boston, MA, June 10, 2016 – Mike Bartosch, a long time leader in the home warranty industry, has been named President of the National Home Service Contract Association (NHSCA). Bartosch is President of 2-10 Home Buyers Warranty of Denver, Colorado, a leading provider of home warranty products and home service contract plans. Alma Jeppson, CEO of Utah based, Landmark Home Warranty was named Vice President.

“Working to improve the overall consumer interface and experience with our providers and local contractors is among my top priorities,” said Bartosch.  “The NHSCA membership represents a commitment to quality and distinguishes approved members as being leaders in our industry that consumers can trust. I am honored to help guide our industry as consumer demand grows.”

As president of NHSCA, Bartosch will serve as an advocate for the home warranty (service contract)  industry and work to further educate consumers about the value home service contract providers deliver. “Mike has been a leader in our industry for years and now has the opportunity to better share and promote many of his forward thinking ideas in consumer service” noted Arthur J. Chartrand, Chief Executive and Counsel of the Kansas City based trade group.

The NHSCA also welcomed, AHG Home Warranty of Mesa, Arizona as a new member at its recent national meeting.

NHSCA members are the nation’s leading providers of consumer contracts to service, repair or replace household systems and appliances that fail due to normal wear and tear. The NHSCA works to improve the public’s understanding of the value and benefits of home warranties (service contracts), as well as encourage sound and ethical business practices and standards. In 2015, nearly 4 million service contracts were sold by NHSCA members, with well over one billion dollars paid at wholesale cost representing even hundreds of millions more in consumer benefits and savings.

About the NHSCA

The National Home Service Contract Association (NHSCA) is a non-profit 501(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. For more great industry and consumer information, visit  http://www.homeservicecontract.org

#06

 

The Home Warranty Industry: Bringing Innovation to the Way Homeowners Manage the Care of Their Homes

From Homewarrantyreviews.com – with permission  (2016).  This is a guest post by Arthur J. Chartrand, Counsel, and Administrator for the National Home Service Contract Association (NHSCA) – from Homewarrantyreviews.com

Read original article in full at  homewarrantyreviews.com.

Homewarrantyreviews.com (2016)   As homeowners, you have to live under a rock these days not to have certain lifetime or lifestyle plans in place.  In today’s world, there are many versions of service and warranty plans for life, health, your personal goods and your home. Without them, most would say you are way behind and perhaps even in danger, both financially and physically.

How Can a Home Warranty (Service) Contract Help You?

If you are a homeowner and have experienced the syndrome of costly repairs to any of your home appliances, you would be wise to consider the benefits versus costs of a home warranty contract. Due to the many economic challenges faced by families, many are remaining in their homes for a longer period of time.  This results in aging appliances and the potential for costly repairs. A home warranty (service contract) with a quality member of the National Home Service Contract Association is the solution for homeowners. Before we delve further into the benefits of a home warranty contract, consider how you, the homeowner, currently utilize other products to protect yourself, your lifestyle and your family.

Cases in Point for Homeowners:
Personal Health Plan: This would include exercise and proper diet. Always a complex plan that is hard to apply, yet unwise to ignore.

Health Insurance Plan: Without question, a pressing need for everyone. Health insurance is the main way we handle and budget the care or protection against catastrophe and is increasingly difficult to afford.

Life Insurance Plan:  Often hard to appreciate, hard to buy, and hard to afford. And this is the real fun part, you have to die and others get the benefits.

Long Term Care Plan:
Few plan for it effectively and it is very expensive.

Homeowners Insurance and Automobile Insurance Plan:
These plans are usually either required by lenders or law. With that being said, no one enjoys using them.  While critical, you may never actually need or use them in your lifetime.

Maybe you have a lawn care plan, automobile maintenance plan, pest control program or a home cleaning service? These are nice luxuries for those who can afford it. But what plan is in place for the biggest investment you own that will provide assurance and peace of mind? And, is something you can enjoy now and is affordable?

As a child, I spent countless hours with my Dad learning how to put a fan blower motor on a furnace. I learned what a “heat and limit switch” looked like, what it did and even how to replace one. Dad and I even put a water valve in our old dishwasher once.  Here is the reality. I never taught my son to do these things. My daughter was no more interested than my sisters were in such mundane household mechanics. In today’s world, furnaces and most other major household systems are just too complex to service or repair for even the advanced homeowner.  If a dishwasher breaks, economics often say replacing is a better option.  And let’s be clear, if you need a new gas water heater, don’t even think about letting your son in law give it a try. With all the technology and environmental requirements associated with these appliances, it is far too dangerous for anyone but a professional.

Today, families work long hours and spouses often travel frequently and are not around to work on air conditioner compressors that go bad, or septic tanks that back up into the master bedroom. The reality is most individuals wait until something breaks to call for assistance with many household systems and appliances from glass range tops to water softeners. Back in the day, even when my wonder Dad gave up, we had a family plumber. We also had a family electrician. When a swift kick did not work on the refrigerator or TV (believe it or not these were actual and often effective remedies that often worked in the pre-1980 world), Dad just called my uncle or the guy next door. If old Uncle Hubert does volunteer, remind him that duct tape and bailing wire aren’t very effective these days on your computer chip controlled thermostat.

Today, very few individuals have a trusted family plumber or electrician. Dealing with a broken valve, a cracked heat exchanger, a blown compressor, a leaking gas water heater or a jammed up shower valve is pretty much beyond the skill of today’s homeowner. Homeowners are forced to ask neighbors, post a plea on Facebook or pay some Internet site to suggest a local contractor. None come with anything close to a guaranty. And even if you find a reputable repair person, the cost can quickly escalate beyond your expectations.

The Homeowners’ Solution: A Home Warranty (Service) Contract
A home warranty or service contract manages your home service needs, repairs and replacement of your major household appliances and systems.  By investing about $550 a year in a home warranty, you have an 800 number, answered 24/7. A local service and repair professional will be dispatched to address your needs.  You no longer need a family plumber or a brother in law masquerading as an uncertified electrician. You can avoid a paid referral service to some lady who recommends cake makers and photographers along with plumbers she does not guaranty. Most homes average nearly two service calls a year. A home service contract handles not only what you don’t have time for, but nearly always, what you are unqualified to handle. And don’t forget, members of the NHSCA only utilize quality minded, screened local contractors in your area and stand behind their work.

Comprehensive home warranties cover a wide array of household systems and appliances and are becoming standard on any home sale transaction. However, many providers now offer directly to consumer contracts on your home today. Better yet, providers are increasingly offering you the ability to pick the appliances and systems most important to you as you build and price your own contract. It is just one more way the home warranty industry is bringing innovation to you.

A home warranty contract with a quality member of the National Home Service Contract Association is changing the way Americans live and relax. It is a necessary lifestyle program that you will use, and will enjoy in your lifetime.

The National Home Service Contract Association (NHSCA) is a non-profit 501(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. For more great industry and consumer information, including short helpful videos, visit  http://www.homeservicecontract.org or call 913-871-5600.

#07

 

NHSCA Interprets Washington State Tax Advisory

Appears official that longstanding law of no sales tax upon initial sale of home service contracts is affirmed.

The Washington State Department of Revenue published an Excise Tax Advisory (ETA) on January 12, 2016, ETA 3198.2016 regarding the sales taxation of home service contracts.

This ETA has been in discussion for years with the home service contract industry. The Washington Department of Revenue (DOR) has desired to alter the tax law after decades of audit clearance letters by the DOR approving of no sales tax upfront on the sale of home service contracts. Sales tax has always been collected when local Washington contractors later perform work. Only a handful of states tax the sale of home service contracts at the time of contract sale, and only pursuant to clear and specific statutory authority.

The ETA appears to rely in great part on a wholly unrelated statutory amendment in 2005 that taxed the sale of new product “extended warranties” sold at retail under RCW 82.04.050. Home service contracts do not cover new product, retail sales in any way shape or form. The reliance on the taxation of new products sold at retail, makes the entire basis for the ETA suspect.

Also casting a cloud, is that the DOR has continually assessed a B&O tax on all home service contract sellers at the rate of 1.5%. If home service contract sales were indeed retail sales, subject to RCW 82.04.050, the tax rate should have been the applicable 0.471%. If upheld, may years of refunds would need to be calculated.

Due to these issues, the DOR and the NHSCA cooperated to sponsor HB 1997 in March, 2013 to change the taxation of home service contracts to be more like that of retail goods. The legislature rejected that approach after a full hearing on the issues. This ETA appears to be an overt attempt to circumvent the Legislature.

However, this advisory strains to explain that typical home service contracts that only cover real estate and fixtures (broadly defined as virtually all appliances and household systems) are not sales taxable. So one fair reading is this ETA perhaps continues the decades old interpretation by the DOR and legislature that home service contracts are not taxed at time of sale, but only on work later performed later by a local contractor.

Due to the ETA not being reviewed with industry prior to publication, it contains some odd factual errors including a statement that a warranty can only cover personal property and erroneous legislative definitional references to “warranty” that any real impact of the non binding advisory is difficult to assess. An included discussion of “mixed service contracts” has few definitions and suggests a deminmis or “no tax” tax rule on covered tangible personal property, so it may also suggest no change in policy.

One can only fairly conclude as the Washington Legislature has, that home service contracts are not taxable at time of sale, just as the DOR has ruled for decades. Only the legislature can change the law. The NHSCA remains ready and willing to accept a future change set by the Washington legislature.

The National Home Service Contract Association (NHSCA) is a non-profit 501(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. For more great industry and consumer information, including short helpful videos, visit  http://www.homeservicecontract.org or call 913871-5600.

#08

Revealing Hidden Danger: Preventing Dryer Fires

Clean your dryer vent for both safety & better clothes and never leave dryer running when not home.

According to the National Fire Protection Association, dryers and washing machines were involved in one out of every 22 home structure fires reported to U.S. fire departments in 2006-2010. Clothes dryers accounted for 92% of the fires; washing machines 4%, and washer and dryer combinations accounted for 4%. Lint is often the culprit.

NBC Action News in Kansas City further highlights the dangers of these fires and the best was to prevent them in this recent report. We urge you to take a moment to watch this informative clip. Click Here.

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The National Home Service Contract Association (NHSCA) is a non-profit 501(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. For more great industry and consumer information, including short helpful videos, visit  http://www.homeservicecontract.org or call 913-871-5600.

#18

Changing Clocks is a Cue to Prevent Fires in the Home

National Home Service Contract Providers offer advice to homeowners on maintenance tips to prevent fires.

Lenexa, KS — Whether you are springing forward or falling back, it’s a good time for homeowners to replace the batteries in their smoke detectors. The members of the nonprofit, National Home Service Contract Association (NHSCA) would also like to remind homeowners that it’s also the perfect time to perform some regular maintenance on appliances and systems to help prevent a devastating home fire.

Home service contracts cover service, repair or replacement of the major systems and appliances in your home that fail due to normal wear and tear. Heating and electrical systems as well as appliances including oven/range, water heater, kitchen refrigerator, dishwasher, garbage disposal, trash compactor and specialty items such as built-in bathtub whirlpool, and central vacuum systems are items generally covered in a home service contract. Optional coverage is also available, and varies by state.

Regular maintenance to these systems is important to keep them running and operating efficiently so the NHSCA offers the following tips to homeowners to help them keep their home and families safe and comfortable as cold weather approaches.

Furnace

  • Your furnace should be cleaned and inspected annually by a qualified HVAC technician.
  • If the first time you turn the furnace on in the season you perceive a dusty or even burnt smell, there is likely no need for concern. The majority of the time it’s just burning the dust out of the combustion chamber due to lack of use. Changing your furnace air filter may help, but if the odor persists, call a technician.
  • The older the furnace, the more important this service is. Newer gas furnaces are equipped with many features that shut the furnace off when a problem is detected.
  • If you think you are saving money by closing vents in rooms not utilized during the winter, think again. In reality blocking vents actually causes the system to work harder. If you close off more than 20% of the registers in your house it can cause high resistance and unnecessary heat build up in the furnace.
  • Change your furnace filter at least once every three months. If you plan to have any remodeling work done in your home, be sure to change the filter once it’s completed as dust, dry wall debris and other byproducts of such work can clog the filter much more quickly.

Clothes dryers

  • According to the National Fire Protection Association clothes dryers and washing machines were involved in one out of every 22 home structure fires reported to U.S. fire departments in 2006-2010.
  • The leading cause of home clothes dryer and washer fires was failure to clean (32%).
  • Most of those involved dryers, and many of them were due to buildup of dust and lint in the clothes dryer exhaust duct. Make sure to not only clean out the lint trap with each use, but also occasionally clean the dryer exhaust duct and behind/under the appliance as well.

Electrical System

  • The National Fire Protection Association recommends having a licensed electrician review your home every 10 years. Small upgrades and simple safety checks, like making sure outdoor grounds and connections, are secure can prevent larger problems.
  • It is also a good idea to do a visual inspection of anything electrical to be sure there are no frayed cords or wires and any exposed wiring.
  • Look in the attic and crawl spaces for wiring which appears to have been damaged by pests or insects. Some old wiring is insulated with material insects eat or chew on, and squirrels or other rodents will often chew the insulation off.
  • Warning signs that may indicate a potential problem with your homes electrical system include: frequently blown fuses or tripped circuit breakers; dim or flickering lights; overheated plugs, cords, or switches; and bulbs that wear out too fast.

Fire Detectors

  • Testing your fire detectors to make sure they work and taking the time to refresh the batteries can make the difference between saving the life of a family member.
  • Take the time to check allof the detectors in the home. If you feel that specific rooms that do not have a fire detector but you feel may need one, now is a good time to add them.

Appliances

  • Most electrical fires are caused by faulty electrical outlets and old, outdated appliances. Other fires are started by faults in appliance cords, receptacles and switches.
  • Never use an appliance with a worn or frayed cord that can send heat onto combustible surfaces like floors, curtains, and rugs which can start a fire.

Water Heaters

  • The most common problem with water heaters is failure that causes flooding. But water heaters can also cause house fires. Take the time to inspect your water heater at least once a year. Remove paper, accumulated dust or other combustibles from the heater enclosure.
  • Many experts suggest keeping boxes and other storage items at least three feet away from the furnace or water heater.
  • If you live in an area prone to earthquakes, like California, water heaters must be properly strapped so that they don’t fall over during an earthquake. Water heaters weigh several hundred pounds when full, so a proper seismic strapping kit must be installed.
  • Extinguish the pilot light before using flammable liquids or setting off aerosol bug bombs.

Remember when it is time to change the clocks, it’s also a good time to safety check your home.

For more helpful information on home maintenance visit the NHSCA website,  www.homeservicecontratc.org and see all our helpful tips and short videos on caring for you your home.

#10d

HomeServiceContract.org Should Be First Stop for New Homeowners

National Home Service Contract Association offers helpful tools allow consumers to select the most reputable providers of home service contracts.

(Lenexa, KS)  Contracts are only as dependable as the providers behind them. The members of the non-profit trade association, National Home Service Contract Association (NHSCA,) are the leaders and professionals in the home service contract industry trusted to serve millions of consumers each year.

NHSCA members are registered and are easily identified through a NHSCA Company Code number and use of the NHSCA logo. Links to individual websites may be found on the NHSCA website at www.homeservicecontract.org  These are providers who adhere to a code of ethics and actively work with state regulators to protect consumer interests.

In 2015, the state of New Jersey filed charges against Stanley Safe Club or Stanley Warranty alleging the company and its owner defrauded consumers in New Jersey and other states. The alleged violations include: conducting business under the name “Stanley Warranty” when the company sells residential and motor vehicle service contracts; advertising and representing that consumers can call the company’s claims department 24 hours a day and that the company has more than 90,000 service providers, when it does not; continuing to charge consumers after they cancelled service contracts; and failing to respond to consumer inquiries for several weeks, if at all.

In another 2015 case, Edison New Jersey based CHW Group, Inc., which does business as Choice Home Warranty, agreed to pay the State $779,913.93 in a lawsuit filed against them. The state alleged the company enticed consumers to buy so-called comprehensive coverage for crucial home systems and appliances and then denied their claims using alleged deceptive practices. As part of the settlement, the company also agreed to revise its business practices and retain a compliance monitor for at least a year.

Neither company is a member of the NHSCA.

“No matter what the industry, there will always be companies that operate beyond the law and fail to meet their obligations,” Art Chartrand, legal counsel for the NHSCA, said. “One of our primary missions is to educate and inform homeowners about home service contracts so that expectations can be met fairly. At the NHSCA, we work directly with state regulators and have a near constant presence in each state capital to protect consumers and provide fair and honest competition.”

The home service contract industry has a strong reputation and long history of serving consumers. As with any industry, not all companies grow and flourish. Selecting a NHSCA member company provides added security with the knowledge that your contract provider meets certain criteria that will help ensure they will be there when you need them. Using a non-NHSCA member is a risk consumers do not need to take. Consumers may locate NHSCA members operating in their state by visiting www.homeservicecontract.org/state-associations

The New Jersey Home Service Contract State Association was formed as a division of the National Home Service Contract Association and represents the premier and most respected providers of home service contracts in New Jersey. It provides news, information, education, regulation and legislation resource for the industry.

Here are a few items to consider when selecting your contract provider:

  • If the price or benefits sound too good to be true – you know it likely will be. Visit the NHSCA website and contact a member in your state to compare price and benefits.
  • Ask your local REALTOR®. Nobody is more familiar with or understands the industry better. They work with home service contract providers on a daily basis and can offer knowledgeable guidance.
  • If despite your best efforts, your provider disappears or fails to perform, contact a member of the NHSCA to replace your coverage. Competitive members operate in all states and are ready, willing and above all, able to offer you a service contract on your house.

Home service contracts are optional contracts that provide consumers with a single point of contact for most household appliances and systems. A call to an 800 number dispatches a screened,  licensed and qualified local contractor to your home. This eliminates having to shop-around or price compare at what could be a very stressful time. With one call, consumers receive the service, repair or replacement needed to keep their home running smoothly.

The National Home Service Contract Association (NHSCA) is a non-profit 501(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. To learn more about the NHSCA and to find answers to the most common questions regarding the purchase of home service contracts, visit www.homeservicecontract.org    or call 913-871-5600.

#11

 

 

 

 

Helpful tools allow consumers to select the most reputable providers of home service contracts.

(Lenexa, KS – July 14, 2015)  Contracts are only as dependable as the providers behind them. The 15 members of the non-profit trade association, National Home Service Contract Association (NHSCA,) are the leaders and professionals in the home service contract industry trusted to serve millions of consumers each year.

NHSCA members are registered and are easily identified through a NHSCA Company Code number and use of the NHSCA logo. Links to individual websites may be found on the NHSCA website at www.homeservicecontract.org/contact-nhsca-members. These are providers who adhere to a code of ethics and actively work with state regulators to protect consumer interests.

In the last few weeks the state of New Jersey filed charges against Stanley Safe Club or Stanley Warranty alleging the company and its owner defrauded consumers in New Jersey and other states. The alleged violations include: conducting business under the name “Stanley Warranty” when the company sells residential and motor vehicle service contracts; advertising and representing that consumers can call the company’s claims department 24 hours a day and that the company has more than 90,000 service providers, when it does not; continuing to charge consumers after they cancelled service contracts; and failing to respond to consumer inquiries for several weeks, if at all.

In another case, Edison New Jersey based CHW Group, Inc., which does business as Choice Home Warranty, agreed last month to pay the State $779,913.93 in a lawsuit filed against them. The state alleged the company enticed consumers to buy so-called comprehensive coverage for crucial home systems and appliances and then denied their claims using alleged deceptive practices. As part of the settlement, the company also agreed to revise its business practices and retain a compliance monitor for at least a year.

Neither company is a member of the NHSCA.

“No matter what the industry, there will always be companies that operate beyond the law and fail to meet their obligations,” Art Chartrand, legal counsel for the NHSCA, said. “One of our primary missions is to educate and inform homeowners about home service contracts so that expectations can be met fairly. At the NHSCA, we work directly with state regulators and have a near constant presence in each state capital to protect consumers and provide fair and honest competition.”

The home service contract industry has a strong reputation and long history of serving consumers. As with any industry, not all companies grow and flourish. Selecting a NHSCA member company provides added security with the knowledge that your contract provider meets certain criteria that will help ensure they will be there when you need them. Using a non-NHSCA member is a risk consumers do not need to take. Consumers may locate NHSCA members operating in their state by visiting www.homeservicecontract.org/state-associations

The New Jersey Home Service Contract State Association was formed as a division of the National Home Service Contract Association and represents the premier and most respected providers of home service contracts in New Jersey. It provides news, information, education, regulation and legislation resource for the industry.

In 2013, consumers contracted with members of the NHSCA received over one billion dollars in benefits. Members include: 2-10 Home Buyers Warranty, American Home Shield Corporation, Fidelity National Home Warranty Company, First American Home Buyers Protection, HMS/National Cross Country Home Services, Inc., Home Security of America, Inc., Home Warranty of America, Inc., HomeGuard Home Warranty, Inc., Landmark Home Warranty, National Home Guaranteed Inc., Nations Home Warranty, Old Republic Home Protection Co. Inc., OneGuard Home Warranties, The Warranty Group and Universal Home Protection.

Here are a few items to consider when selecting your contract provider:

  • If the price or benefits sound too good to be true – you know it likely will be. Visit the NHSCA website and contact a member in your state to compare price and benefits.
  • Ask your local REALTOR®. Nobody is more familiar with or understands the industry better. They work with home service contract providers on a daily basis and can offer knowledgeable guidance.
  • If despite your best efforts, your provider disappears or fails to perform, contact a member of the NHSCA to replace your coverage. Competitive members operate in all states and are ready, willing and above all, able to offer you a service contract on your house.

Home service contracts are optional contracts that provide consumers with a single point of contact for most household appliances and systems. A call to an 800 number dispatches a screened, licensed and qualified local contractor to your home. This eliminates having to shop-around or price compare at what could be a very stressful time. With one call, consumers receive the service, repair or replacement needed to keep their home running smoothly.

To learn more about the NHSCA and to find answers to the most common questions regarding the purchase of home service contracts, visit www.homeservicecontract.org

-30-

About the NHSCA The National Home Service Contract Association (NHSCA) is a non-profit 501(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States.

 

 

 

NHSCA Sits Down with Kevin O’Connor of This Old House

 

National TV Personality Provides Great Tips to Maintain a Happy and Healthy Home

KANSAS CITY, Mo.—Kevin O’Connor, host of This Old House on PBS recently sat down with the Kansas City chapter of the National Home Service Contract Association to discuss tips for homeowners.

Nominated for an “Outstanding Service Show Host” Emmy Award in his debut season, Kevin O’Connor has been appearing as host of the Emmy Award-winning series, This Old House, and the Emmy-nominated series, Ask This Old House, since 2003. He also serves on the editorial board of This Old House magazine, published by This Old House Ventures, Inc. Along with Amy Matthews, Kevin is also the host of This New House, which premiered on the DIY Network in the summer of 2010.

A home service contract/warranty is a contract for service, repair or replacement. It has features and benefits that clearly differentiate it from builder’s and product warranties and insurance. Prompt attention, qualified service providers and peace of mind, and protection from unexpected, and often-expensive repair bills, are primary benefits of home service contracts.

The National Home Service Contract Association (NHSCA) is a non-profit 501(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. For more great industry and consumer information, visit  http://www.homeservicecontract.org or call 913-871-5600.

#16

 

Before the Guests Arrive: A Home Appliance Checkup

Ovens and air conditioners can fail at the worst possible times. Don’t be the horror story shared by friends and family the next twenty years.

In a recent television segment, the NHSCA shows how to prepare the appliances in your kitchen so they’ll be ready for all the food and frolic when your house guests arrive. Learn tips on how to keep the garbage disposal fresh and clog-free and keeping your oven clean while preparing for big holiday or special event meals. Lots of dirty dishes? We have some important information to help you keep your dishwasher running better and getting your dishes cleaner. There is also helpful information on keeping your furnace filter clean so that your home heats efficiently and your furnace lasts longer.

The National Home Service Contract Association (NHSCA) is a non-profit 501(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. For more great industry and consumer information, visit  http://www.homeservicecontract.org or call 913-871-5600.

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Understanding Home Service Contract Terminology

National Home Service Contract Association defines terms for homeowners, regulators and the media to keep things straight.

(Lenexa, Ks) The purchase of a home may be the largest investment individuals and families will make in their lifetime.  A number of products, such as home service contracts, insurance, builder’s and other warranties exist to help homeowners protect that investment. The key to their effectiveness, is gaining a clear understanding of various industry terms.

The National Home Service Contract Association (NHSCA), a non-profit trade association, is dedicated to educating consumers, regulators and the media so that they clearly understand the the home service contract industry. Clearly defining each is the best place to start.

Home service contract/warranty

  • A home service contract provides service, repair or replacement due to normal wear and tear on major, built-in household appliances and systems. Most cover items such as dishwashers, ovens, wiring and plumbing systems and heating, ventilation and air conditioning systems (HVAC).
  • Many contract providers also offer a menu of optional items such as pool pumps, spas and free standing appliances such as refrigerators and clothing washers and dryers for an additional fee. Rural homeowners may also elect to add septic tanks or well pumps.
  • At an average cost of $550 a year, contracts historically renew annually.  In recent years, many providers have begun to also offer coverage on a month-to-month basis.
  • Contract providers maintain a toll-free service call line 24 hours a day, seven days a week for the convenience of their customers. Dispatch of a trusted local service provider usually occurs within 3-5 business days. Most provide expedited service for true emergencies such as breakdowns that affect life, health or safety.
  • Service calls average approximately $75 and protect the homeowner’s pocketbook as some repairs and replacements have the potential to run thousands of dollars with no contract in place.

Builder’s home warranty

  • As stated above, a home service contract is a renewable agreement for the service, repair or replacement of major, built-in household appliances and systems on existing homes due to normal wear and tear.
  • A builder’s home warranty is very different. These warranties, provided by the builder on a new home, are designed to offer coverage on the actual workmanship and materials used in the home’s construction.

Product and extended warranties

  • Retailers and manufacturers frequently offer warranties on the purchase of on the goods – such as electronics and automobiles – they make and sell directly to the public through retailers.
  • These new product warranties are generally active for a limited time to safeguard against existing defects in the product.
  • Extended warranties are just that – warranties that extend beyond the original warranty period. At purchase retailers may offer to extend a new product warranty for an additional price.
  • These new product or “retail” warranties are part of a separate industry, aside from the home service contracts/warranties.

Insurance

  • There is little similarity between home service contracts and insurance.
  • Insurance protects a homeowner against partial or total damage or loss to the structure itself or possessions in the home. Insurance protects against sudden and fortuitous events such as fire, wind, hail, theft, collision or other accidents.
  • Insurance does not cover breakdowns due to normal wear and tear, while service contracts do. The two products complement each other – they do not overlap.
  • Homeowner’s insurance also provides liability coverage against accidents in the home or on the property.
  • If a tree falls on the exterior air conditioning unit of a home, it’s covered by insurance. If an air conditioner stops blowing cold air, it is covered by a home service contract/warranty.
  • In most states, it is not legal for a home service contract to cover anything which could be covered by insurance unless a specific legal exemption exisits.

The National Home Service Contract Association (NHSCA) is a non-profit 501(c) (6) industry trade organization of member companies serving home service contract providers and consumer interests throughout the United States. For more great industry, media and consumer information, visit  http://www.homeservicecontract.org or call 913-871-5600.

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